FAQ
General Questions
What products does BESTA offer?
BESTA’s products and services are in the design group that stands out for spray painting.
Design and Decoration Group:
- “TEMPUS” doors and frames
- Cabinet furniture
- Decorative walls with wood veneer and spray paint
- Service to refresh old cabinet doors
Paint Products and Spray Painting Services:
- Polyurethane spray paint for interior decoration
- Water-based, odorless furniture spray paint
- Roof paint for noise reduction, heat protection, and leak sealing
- Premium grade building paint
- Super High Gloss and Silky Touch Matte spray painting services.
Do you offer on-site or off-site spray painting services?
We do not offer off-site spray painting services. Off-site painting cannot control environmental factors like dust and cleanliness, making it impossible to achieve the high-quality standards of BESTA’s paint work.
Can BESTA fix a paint job that another team did poorly, even after multiple attempts?
It depends on the condition of the piece and the paint used by the previous team. Please contact our sales department to discuss possible solutions.
How do you calculate the spray painting price?
The service fee depends on the work area, calculated by price per square meter of smooth wood surface, and varies based on shape, wood condition, and work details. Please contact our sales department for a quote based on your design. We may offer work recommendations to improve quality, convenience, and cost-effectiveness.
How long does production take?
Super High Gloss finish takes 15-20 working days, while Silky Touch Matte takes 13-16 days. This can vary depending on quantity, shape of pieces, and production schedule density.
Can you paint faster? Some places only take 5-7 days.
The beauty of high-gloss paint comes from the thickness and smoothness of the paint film. Smoothness results from allowing each layer to set. Rushing production without proper setting time leads to paint film sagging later, affecting long-term quality. While it’s possible to finish in 5-7 days, it won’t meet our quality standards.
What materials can be spray painted?
HMR, MDF, veneer, real wood, plywood, plastwood, glass, stainless steel. For other materials, please inquire with our sales department.
Are there size limitations? For example, can you paint a 6-meter long counter?
We can paint it, depending on wood joining and piece details. However, the point that we have to consider is the transportation and moving methods after painting.
How many color shades are available?
BESTA has about 200 standard colors, and we can mix colors according to customer requirements.
What type of paint do you use?
We use Polyurethane paint for spraying. We don’t accept industrial paint jobs as these can be done generally.
How is Super High Gloss different from regular high gloss?
It has noticeably superior shine and sharper reflections, representing another level of paint job quality.
Water-Based, Odorless Furniture Spray Paint
Can water-based paint solve issues with neighbors complaining about paint smell during home renovation or built-in work in condos?
One of the most notable features of BESTA Waterfresh water-based spray paint is its lack of strong thinner odor. This prevents impact on neighbors regarding smell and eliminates harmful volatile compounds that could cause health issues for users and the surrounding community.
Is water-based paint suitable for work in large buildings like shopping malls, office buildings, or hotels?
BESTA Waterfresh water-based spray paint is ideal for commercial buildings, especially renovations in populated areas like malls, offices, shophouses, hotels, and hospitals because:
- It lacks the thinner smell that disturbs passersby or contaminates air conditioning systems
- Its high paint content reduces the number of coats needed compared to general industrial paints, speeding up work
- It’s free from formaldehyde or allergy-causing substances that affect people nearby
- Being water-based, it’s not flammable, reducing fire risk in community areas
- The absence of odor and residual volatiles allows quicker occupancy without waiting for smells to dissipate
How safe is water-based spray paint for children, the elderly, or pets?
BESTA Waterfresh water-based spray paint is classified as Ultra low VOCs (exceptionally low volatility) and is highly safe. It has passed the EN71-3 test, a safety standard for small children’s toys in the European Union, at toy grade level (meaning the paint is harmless if a small child puts the toy in their mouth). This ensures BESTA Waterfresh water-based spray paint is safe for children, the elderly, and pets who are like family members.
Is it difficult to use? How quickly does it dry?
It’s as easy to use as general spray paints, perhaps even easier compared to typical industrial spray paints. See the comparison table:

This doesn’t include surface preparation by sanding between each coat. Reducing paint steps also reduces sanding time and labor costs. Each coat of water-based paint dries in about 20-30 minutes.
How is odorless paint measured? What are Low VOCs? How can we determine the safest option?
Most spray paints are thinner or oil-based, containing volatile thinner compounds. They’re cheap and familiar to workers but smell bad due to Volatile Organic Compounds (VOCs), which may affect health.
VOC levels are measured in laboratories using high-precision equipment, in grams per liter (g/l).
- Thinner-based paints typically have VOCs of 250-390 g/l
- Paints with VOCs below 50 g/l are classified as Low VOCs
- Paints with VOCs between 5-30 g/l are Ultra Low VOCs
- Paints with VOCs below 5 g/l are No VOCs
BESTA Waterfresh water-based spray paint has been tested by Thailand Institute of Scientific and Technological Research (TISTR) to have VOCs below 11 g/l, classifying it as Ultra Low VOCs.
What materials can water-based spray paint be used on? Are there color options?
It can be used on various wood materials for interior decoration such as HMR, MDF, real wood, plywood, melamine-faced wood, and plastwood. It’s a semi-gloss paint available in over 100 shades.
Doors
Can the door panels be used for exterior house doors?
TEMPUS door panels can be installed as front doors and for indoor use. For front doors, the installation location must be under an eave or have an awning for sun and rain protection. If in doubt, please send a photo of the intended installation location for our sales team to evaluate. For indoor installation, they can be used in any room inside the house.
Is there an installation service?
We offer installation services for door frames and door panels, as well as custom design services according to customer requirements.
Can general door technicians install it themselves, or does it require specially skilled technicians?
TEMPUS door and frame sets are easy to install as the hinges and handles are pre-attached to the door. They are also pre-painted from the factory, requiring no planning, cutting, or on-site painting. No specially skilled technicians are needed, but installers should be careful when moving the doors during installation.
I want to replace old door panels. Can the newly ordered panels be installed on the existing frame?
For replacing existing door panels, customers have the following options:
1.) Remove the old frame and install a new complete set of frame and door panel
2.) Install the new door panel on the existing frame by spray painting or painting the existing frame, but TEMPUS does not offer on-site painting services
3.) Use a frame cover system where customers will get frame paint quality matching the door quality

How do I place an order? What are the contact channels?
Steps to order doors from us:
1.) Customers can view designs and color shades at the TEMPUS store, room C114, Chatuchak Plaza Zone C, every day from 10.00-18.00 (closed on Mondays), as well as on the website www.bestapaint.com and Facebook fan page www.facebook.com/bestapaint
2.) Contact sales staff via LINE: @bestapaint. Staff will request information for initial price estimation, such as size, model, color, and installation location
3.) After the customer agrees and pays a deposit, our team will schedule an on-site measurement. Meanwhile, customers choose handle models and other details, including site readiness before production begins
4.) Production time is 25-45 days, depending on design, details, quantity, work queue, and site readiness before installation
5.) Installation takes approximately 1-2 days
Other Questions
What payment methods are available?
Bank transfer to Besta Good Pro Co., Ltd. account only.